This qualification is aimed at learners working within a business and administration role who wish to improve their knowledge and skills in a variety of work environments and sectors. It forms the knowledge and competency requirements of the Intermediate Apprenticeship Framework in Business Administration. This qualification can be undertaken standalone or as part of a larger programme of study.

Through this qualification you will develop your confidence, gain better communication skills, develop professional business document production and presentation skills, increase your office skills, increase your performance and productivity, gain better knowledge of customer service and improve your planning and organisation skills.