At The STC Group, we understand that feedback, particularly through our Complaints Policy, plays a crucial role in enhancing our services. We believe that complaints matter for everyone using our services because they provide essential insights into areas where we can improve. When things go wrong, individuals deserve a clear explanation, along with reassurance that appropriate steps have been taken to prevent similar issues in the future.

Each complaint signals a potential problem or opportunity to improve, enabling us to better understand the quality of our provision, service, and delivery. Whether it relates to the responsiveness of our staff or the effectiveness, safety, and care provided, complaints are a valuable tool in ensuring that our services meet the highest standards. We value every piece of feedback, as it helps us continuously refine and improve the learner experience across all our STC Group Learning Programmes, Traineeships, and Apprenticeships.

Our Complaints Policy places feedback from those who use our services at the heart of our work. It not only helps us address concerns but also highlights good and outstanding service. Positive feedback is just as important as complaints, as it allows us to share best practices and celebrate our team’s successes.

We take all complaints seriously and ensure that they are handled professionally and promptly. All staff are trained in complaints handling as part of our Learner Induction process. This ensures that any poor practice is identified and resolved immediately, while good practice is shared throughout the organisation.

By continually refining our Complaints Policy, we make it easier for learners to provide high-quality feedback, enabling us to foster a positive, productive learning environment. We work closely with our staff and associates to ensure that learners have the best possible experience. If you’d like to know more about our Complaints Policy or wish to submit feedback, please visit our Contact Page to reach out directly. We’re committed to making your experience the best it can be.